Privacy Policy

1. Introduction

At Coffee AI Coach, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered NEET PG preparation platform.

2. Information We Collect

2.1 Information You Provide

• Email address for account creation and authentication
• Profile information (target scores, study preferences, etc.)
• Study progress and performance data
• Communications with our AI tutor and support team

2.2 Information Automatically Collected

• Device information (browser type, operating system)
• Usage patterns and platform interactions
• Performance metrics and study analytics
• IP addresses and geolocation data

3. How We Use Your Information

We use your information to:

• Provide personalized AI tutoring and study recommendations
• Generate customized study plans and daily tasks
• Track your progress and provide performance analytics
• Improve our AI models and platform functionality
• Communicate important updates and support services
• Ensure platform security and prevent fraud

4. Data Security

We implement robust security measures to protect your personal information:

• End-to-end encryption for data transmission
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security updates and monitoring
• Data anonymization for analytics and AI training

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers who assist our operations (under strict confidentiality agreements)

All data shared with service providers is anonymized whenever possible.

6. AI and Machine Learning

Our AI tutor learns from aggregated, anonymized usage patterns to improve responses and recommendations. Individual conversations may be reviewed by human moderators for quality assurance, but all personal identifiers are removed before any analysis.

We use privacy-preserving techniques such as federated learning where possible to minimize data exposure.

7. Cookies and Analytics

We use privacy-first analytics to understand how our platform is used and to improve the user experience. Analytics data is:

• Collected only with your explicit consent
• Anonymized and aggregated before processing
• Used solely for product improvement purposes
• Stored securely with limited retention periods

8. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Study progress and performance data may be retained longer for educational and research purposes, but always in anonymized form.

9. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications
• Withdraw consent for data processing

10. Children's Privacy

Our services are intended for adults and medical students aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will immediately delete the information.

11. International Data Transfers

Your data may be processed and stored in different countries. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Medical Information Disclaimer